Client Agreement & Terms and Conditions
Please review the following Terms and Conditions which provides the basis for our working relationship.
Before a session takes place, these Terms and Conditions will be emailed to you for electronic signature and must be completed and returned before any session can take place.
Karen Williams from Calm and Organised is a verified member of the Association of Professional Declutterers and Organisers (APDO) and adheres to a code of ethics and working practices.
We will keep confidential all client information, both business and personal
We will only undertake work within the areas of my expertise, abilities, and competence. When appropriate, we will invite clients to seek other forms of professional help.
We will communicate in advance all terms and conditions to clients, including fees, expenses, methods of working and cancellation policies.
All guidance is given in good faith. Calm and Organised cannot accept responsibility for actions and consequences arising from these.
Privacy and Confidentiality
Calm and Organised provides a fully confidential, completely non-judgmental service and will not divulge any information to a third party without your prior approval.
By Agreeing to the Terms and Conditions and entering into a client agreement with Calm and Organised, you agree that you are giving Calm and Organised permission to process your data and personal details to be used in connection with the services conducted by Calm and Organised.
Calm and Organised will not divulge a client is a client of Calm and Organised unless the client has given permission.
Calm and Organised may request to take before and after photos and or videos for marketing and promotional material to show the work conducted by Calm and Organised.
Written permission from the client is required before taking and sharing photos and or videos, testimonials, and reviews.
When shared by Calm and Organised photos and videos will be anonymised and you will not be tagged on social media.
Calm and Organised will never use your photos and or videos, testimonials, and reviews unless the client has given prior written, signed permission.
Working Practice - Client co-operation
The client understands that the amount of time taken to complete a project will vary depending on factors such as the client's attention, ability to make decisions and participation in the organising process, and the number and type of items that we come across during any decluttering and organisation processes.
Each client and project are unique, so it is not always possible to give an accurate estimate, and projects may require more sessions than initially thought. The client is responsible for payment of services exceeding any estimates given.
The client is required to be present during all organising and decluttering sessions parts of a project.
To get the best out of your session Calm and Organised advises that you make the best efforts to minimise disruptions during a session. It is therefore strongly advised that any pets and/or young children are not present in the area in which we are working when a session is taking place.
Calm and Organised will always work at your pace as organising and decluttering can be physically and emotionally demanding.
Costs and Payment Terms
Organising and decluttering sessions are charged at an hourly rate starting from £50 per hour with a minimum of 4 hour session. There is no charge for an initial consultation by phone or in person.
Following an enquiry and consultation a quote detailing session costs will be emailed to you for your agreement and approval.
The hourly rate includes the time taken on organising and or decluttering services and does not include any cost of any products that need to be supplied, these can be but not limited to storage products and labelling supplies.
Following sessions, an invoice will be issued plus any additional charges (storage and supplies) with full payment due. Cash, Bank transfer or Card payment are preferred methods of payment.
Travel up to thirty miles (round trip) is free. Excess travel may incur a charge by agreement in writing with the client.
Changes to sessions and Cancellation Policy
Calm and Organised understands that unavoidable circumstances can arise where confirmed sessions need to be cancelled or re-scheduled.
The client is required to notify Calm and Organised by phone or email as soon as possible if your session cannot take place on the given date and time.
Removal of Clients Items
All guidance/advice provided by Calm and Organised is in good faith, it is always the client’s decision to accept guidance on whether to keep or dispose of belongings.
The decision and responsibility for Items to be removed from premises, either for disposal or to other locations lies entirely with the client regarding which items remain and which should be discarded and or donated/recycled.
Reusing, recycling, and donating items will be promoted wherever possible, Calm and Organised is happy to advise on organisations that can help with this process. Calm and Organised will not be held liable for these items and they cannot be retrieved once removed.
Disclaimers
Calm and Organised gives advice in good faith, it is always the client's decision to accept any guidance and advice.
Calm and Organised cannot accept any responsibility for the client's actions, nor the consequences of the client's decisions.
Calm and Organised is not qualified to provide psychological counselling or therapy, legal, tax, accounting, or financial advice. Calm and Organised is also not qualified to assist with any mental health issues including hoarding disorders.
Calm and Organised may make suggestions for additional products and services by third parties. Although Calm and Organised will always endeavor to ensure it recommends high-quality products and services, Calm and Organised is unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage.
Any services or trades (whether recommended by Calm and Organised or otherwise), are the clients' responsibility. Contractual arrangements should be drawn up directly between the client and the service provider in question. Calm and Organised will not accept any responsibility for the additional trader’s performance nor any loss or damage incurred through their engagement.
There is often some light cleaning involved in the organising and decluttering process, however, Calm and Organised is not a cleaning company and is unable to provide a full cleaning service
Health and Safety
The client agrees to disclose in advance any information about themselves or the premises where the session will take place that could impact the health and safety of a representative or Calm and Organised; including Covid-19, unhygienic, dirty conditions, evidence of hording disorder or any persons or animals that are in your home or premises for the session.
Calm and Organised reserve the right to wear PPE (Personal Protective Equipment) and other equipment where it is necessary and adhere to any guidelines in place relating to Covid-19.
Any large or heavy items will not be carried or moved by Calm and Organised.
Calm and Organised reserves the right to suspend or cancel any sessions in the event of a health and safety risk discovered during a session.
Insurance
Calm and Organised is covered by Public Indemnity Insurance up to £1,000,000 and Public Liability Insurance up to £1,000,000
COVID-19 – Working safely
The client agrees that it is their choice to allow Calm and Organised to work in their home and understands the risks that Calm and Organised cannot know for certain that they do not carry the virus. We will look to reschedule an appointment if we suspect we are carrying the virus.
Please indicate your acceptance of Terms and Conditions of Calm and Organised by signing and dating the below:
I have read and understood and accept the Terms and Conditions
I agree and this is my written consent to photographs and videos being taken within a session
I agree to photographs and videos taken of my sessions to be used for marketing purposes
I confirm that no members of my household have experienced Covid-19 symptoms or tested positive for Covid-19 in the last 7days.
Print Name: Signature: